CAD applications running in virtual environments require a huge amount of customisation and optimisation when initially set up. Ongoing support is essential in maintaining consistent performance levels as user numbers vary, workflows change and project demands develop. Organisations must also consider the implications of the annual round of version updates and intermediate patches and fixes published by all software vendors.
We provide 24/7 support 365 days a year for thousands of global users running hundreds of applications, addons and plugins. Our support services can cover the full range of an organisation's applications regardless of developer, publisher or vendor.
Our Cloud Based Monitoring Service supplies us with constant resource usage data from which we can proactively manage server performance. This service allows us to set resource usage alert triggers so we can address issues before they become apparent to users or lead to any degradation in system performance.
Download a sample support SLA Sample SLA (.pdf)